Three honest comparisons. We don't hide where the other guys win. We just show what you actually get back.
A CSR is one person, business hours only, takes vacation, calls in sick, and eventually quits. MavrixOps runs 24/7, never takes time off, and answers every call.
| Feature | Hiring a CSR | MavrixOps | Why ours wins |
|---|---|---|---|
| Hours of coverage | 40 hours/week, business hours only | 24/7/365 including weekends and after-hours | 40% of home services leads come in outside business hours. A CSR misses every one of them. |
| Industry answer rate | 74% of calls go unanswered industry-wide (GetNextPhone) | Reception answers every call, every time | No "I stepped away from the desk" or "the line was busy." |
| PTO, sick days, turnover | 15 to 20 PTO days a year, sick days, 2-year average tenure in home services | Zero PTO, zero turnover, no re-training | No coverage gaps, no recruiting costs, no severance. |
| Missed-call text-back | Manual, inconsistent, often skipped | Automatic, under 30 seconds | 85% of unanswered callers never call back. We catch them before they dial the next guy. |
| Calendar booking | CSR books in your CRM manually | Booked into your calendar automatically | No data entry lag, no double-booking risk. |
| Review requests after job | CSR forgets, owners follow up themselves | Review request fires within 24 hours, every job | Compounding review velocity. Local businesses with healthy reviews earn 52% more (Hibu). |
| Risk reversal | None. Severance if it doesn't work out. | 90-day money-back guarantee plus 60-day pause clause | If the dashboard doesn't beat the invoice, we make it right. |
A DIY SaaS stack on paper looks cheaper. Then you own setup, integrations, configuration, and ongoing tuning across three vendors. We're integrated, managed, and on the hook for the outcome.
| Feature | SaaS-only stack | MavrixOps | Why ours wins |
|---|---|---|---|
| Call answering | Separate vendor, separate contract, separate dashboard | Included in the engagement | One contract. One throat to choke. |
| Estimate follow-up | Configure templates yourself, tune cadence yourself | Done for you. Tuned to your average ticket and close cycle. | No DIY config. We own the result. |
| CRM hygiene | Tools to do it yourself | We keep your existing CRM clean (JobNimbus, AccuLynx, Roofr, Jobber) | We don't replace your CRM. We manage the data hygiene. |
| Setup ownership | You configure, integrate, test, and maintain three vendors | Live in 5 to 7 business days | Your time is worth more than the SaaS savings. |
| Ongoing monitoring | Your team checks dashboards across three vendors | Daily summary, anomaly alerts, monthly ROI snapshot | We watch the system. You watch the dashboard. |
| Risk reversal | Per-vendor cancellation policies | 90-day money-back guarantee plus 60-day pause clause | One contract, one guarantee, one accountable counterpart. |
Enterprise is built for $10M+ operators with internal IT and ops teams. Year 1 implementation alone runs into six figures. We win on time-to-value and on actually knowing roofing.
| Feature | Enterprise platform | MavrixOps | Why ours wins |
|---|---|---|---|
| Implementation | 90 to 180 days, six-figure rollout | 5 to 7 business days, no internal IT project | Activation is a week, not a quarter. |
| Time to first revenue captured | 90 to 180 days for a typical rollout | Live in week 1. Money compounds from week 2. | Revenue starts coming back immediately. |
| Roofing fluency | Generic home services platform | Built for roofing operators specifically | We know your trucks, your crews, your insurance work, your storm season. |
| Pricing transparency | Multi-year contracts, custom quotes, procurement cycle | Price walked through on a 15-minute call | Nothing to negotiate. We tell you exactly what you're paying. |
| Risk reversal | Multi-year contracts, prorated cancellation | 90-day money-back guarantee plus 60-day pause clause | Strongest guarantee in the category. |
15 minutes on the phone. We tell you what's leaking and what we'd run. Or drop your info and we call you back within the hour.